FAQ
Welcome to the Haandco Frequently Asked Questions (FAQ) Page. We are here to provide clarity and ensure a smooth shopping experience for all our customers. If you need further assistance, do not hesitate to reach out through our Contact details below.
Question #1: What kind of products do you sell?
Answer: At Haandco, we offer Home Decor products, specifically Wooden Table Lamps. We proudly operate as an Own Brand.
Question #2: How long will my order take to arrive?
Answer: We know you are excited to get your new decor! Here is a breakdown of our delivery timeline:
- Order Cut-off time: 5:00 PM (EST).
- Processing time: 1 to 2 business days.
- Shipping time: 3 to 5 business days.
- Total estimated delivery: 4 to 7 business days.
Question #3: Do I have to pay for shipping?
Answer: Good news! We provide Free Shipping on all orders. We currently ship to the United States.
Question #4: Which carrier services do you use and do you provide tracking?
Answer: We use DHL and FedEx for our deliveries. Yes, we provide a tracking number for all orders.
Question #5: Where is Haandco located?
Answer: Haandco is located at 3687 O'Brien Rd SW, Grand Rapids, Michigan 49534, United States.
Question #6: Can I modify or cancel my order after placing it?
Answer: Yes, we understand that plans change. You have a 24 Hours cancellation window after placing an order. Please contact us immediately if you need to cancel.
Question #7: What is your return policy?
Answer: We aim to keep our process simple. We accept returns for both defective and non-defective products. You have a 30 Days return window to request a return. Please note that the return shipping cost is the customer's responsibility. We charge a $0 Restocking Fee.
Question #8: Do you accept exchanges?
Answer: Yes, we accept exchanges.
Question #9: When will I receive my refund?
Answer: After we receive and inspect your return, our refund process time is 7 Business Days.
Question #10: What payment methods and currency do you use?
Answer: Our secure payment gateway name is Paypal. The currency used on our website is the US Dollar ($).
Question #11: How can I reach customer support?
Answer: We are here to help! You can email us directly at stuekerjuergestina@gmail.com or call us at +16164530836. Our working hours are Mon - Fri: 10:00 AM - 5:00 PM (EST). Our support reply time is 24 Hours.
CONTACT INFORMATION
Store Name: Haandco
Physical Address: 3687 O'Brien Rd SW, Grand Rapids, Michigan 49534, United States
Phone Number: +16164530836
Support Email: stuekerjuergestina@gmail.com
Customer Support Hours: Monday to Friday: 10:00 AM – 5:00 PM (EST)
Response Time: Our customer support team responds within 24 business hours on working days.
Contact Form: Click Here